YouSendIt

Many Exciting Changes Ahead

We really appreciate all of the positive feedback we have been receiving about our services and want to thank you, our users, for your continued support. We’ve more than doubled our number of users in the past year and launched several new plug-ins and an improved uploader that resumes uploading from the point at which the file transfer was interrupted.

We’ve received some great feedback since we introduced our worldwide multiple data centers this summer with users reporting increased upload speeds. At the same time, we experienced a brief interruption of service earlier this month due to a double fault outage of a DNS server and monitor.

To address these challenges while maintaining our strong commitment to customer service, we are implementing several upgrades to ensure seamless and reliable file delivery that is the foundation of our service.

Steps we are taking include the elimination of single points of failure between datacenters and implementing redundant internal monitoring for all internal and external systems. In addition, we are adding continuous 24/7 external monitoring.

We’ve also launched some additions to enhance business-to-business communications, including Corporate Suite, which enables businesses to use one corporate account for multiple employees to send and receive files, and YouSendIt Express, a Photoshop plugin where users can send files directly within the software.

We’re confident that these upgrades and redundancies will eliminate any downtime and allow us to focus on new features and services to enhance customer experience with expanded offerings.

Thank you for being a valued YouSendIt customer,

Ranjith Kumaran
Founder and CTO

YouSendIt 3.0….

For several months the YouSendIt team has been working diligently to enhance our site and services.  We’ve listened to your feedback, incorporated your suggestions, and are excited to finally reveal YouSendIt 3.0.

In addition to a new look and feel, the launch of our re-designed site offers new features and services including file-expiration control (select file expiration by time or number of downloads) and long-term storage options for paid users.

Corporate Suite is live! This enhanced multi-user service can scale with the needs of small businesses or enterprise organizations. With Corporate Suite, IT and network teams can easily manage all users, provide multiple branded Dropboxes for incoming files and have unlimited bandwidth for convenient file transfers without the cost and overhead associated with maintaining FTP servers and large attachment filled email infrastructures.  (We’re looking out for the IT folks!)  Check out Corporate Suite today!  http://www.yousendit.com/cms/corporateaccounts

We look forward to your comments and suggestions. If you’d like to see a feature, share your story or let us know how YouSendIt could improve, give us a shout.  http://www.yousendit.com/cms/contactus

Thanks for being a valued YouSendIt user!

Shutterbug Magazine Radio Interview Update

This past Friday our founder, Ranjith Kumaran, was interviewed by Shutterbug Magazine Radio. If you missed it you can still listen to a recording here…
http://www.wsradio.com/internet-talk-radio.cfm/shows/Shutterbug-Magazine-Radio.html

Ranjith discussed how the YouSendIt services are a valuable tool for all photographers.  He touched-on the Mac applications and plug-ins that allow users to send files right from within their creative work-flow, and how YouSendIt allows users to send all file types. 

With the many different services and subscriptions we offer, there is a YouSendIt plan for everyone ...And once you've signed up, you can download all those plug-ins, free!

To download any of our plug-ins, including Photoshop, Outlook, and Aperture, or to get Express- the YouSendIt desktop application, visit:
http://www.yousendit.com/cms/plugins

We've also made it convenient to compare account types.  To learn which YouSendIt plan fits your needs visit:
http://www.yousendit.com/cms/compareaccounts

YouSendIt Express- Getting better everyday

In our continuing effort to make digital delivery faster, easier, and more convenient we’re constantly improving our desktop application, YouSendIt Express.

YouSendIt Express is now available as a free download for Windows and Mac. All YouSendIt users, both free Lite users and paid subscribers, can use Express to easily send their large or important digital content without opening a browser.

Express users have the benefits of resumability and up to 25% faster uploads than the web application - especially important when sending large files up to 2 GB in size.

Our paid customers also have access to the new Express features, which include the ability to send an unlimited number of files,  create  free ZIP files and  send entire  folders! (This feature is coming soon to our Mac version) 

We are on a mission to save you time and money while we eliminate email bounce backs, and end your FTP frustrations.

We know you’re comfortable with your email interface so we’ve added a subject line option and increased the message length. You’ve now got 2000 characters of message space.

Drag-and-drop and right-click sending options make sending files and folders very convenient. For faster sending, you can now import your email contact list to your YouSendIt account and Express will auto-fill the address when you begin to type. Also, any new email addresses you type will get added to your contact list.

We’re always getting better! Coming at the end of Oct…

•    Password protection
•    Certified delivery- Your files can only be opened by the intended recipient
•    Return receipt
•    Convenient auto-update – Express automatically downloads and installs the updates

And we’re going to keep improving….

In November we’re adding a download manager- track and download files sent to you right from Express without having to open a browser. You’ll also have complete file expiration control. Set your files to expire in an hour, never, or even after a single download.

Express is a free download, totally secure, and easier than FTP.  And because it’s easy-to-use and eliminates email bounce-backs- the IT guy will love you!

To download Express visit http://www.yousendit.com/cms/standalone-app

Photographers: YouSendIt’s Founder on Shutterbug Magazine Radio

Tune in on Friday October 12th at noon (PST) to hear our founder and VP of Product Management, Ranjith Kumaran, LIVE as he speaks with Shutterbug Magazine Radio’s Jack Warren, providing tips on how photographers are leveraging YouSendIt to save time and money while they conveniently and securely send entire photo collections to clients and colleagues. He will also discuss the available YouSendIt plug-ins and applications that allow photographers to send any file type right from the applications they are already using to create and organize their images.

Shutterbug Magazine Radio covers topics related to issues concerning photography and imaging industry professionals. The show is intended for amateur, advanced  and professional photographers alike.

The show places an emphasis on both new and classic photography, and provides test reports and techniques. Topics discussed on an ongoing basis include equipment reviews, electronic imaging and video, and a buyer’s guide….
And this week: How to use YouSendIt as a tool for photography.

So tune in!

Go to: http://www.wsradio.com and click on the “listen live” link on October 12, 2007 at noon PST.

Did you hear him at the AlwaysOn 100 awards? Mr.Kumaran is always entertaining!

Service Interuption on 10/1

On 10/1 our website and service was down due to a faulty DNS server which caused our service to be inaccessible to our users. After extensive troubleshooting and testing, we identified the solution and restored service.

Going forward we will continue to improve the performance of our service by deploying additional mirror sites in different geographic locations to ensure uninterrupted service to all of our customers.

As the leader in digital delivery, we understand the value of reliable and convenient service. We extend our deepest apologies for any issues this outage may have caused, and assure you that our teams are working hard to prevent this type of incident in the future.

If you would like to speak with customer service in regards to the outage, please contact mailto:support@yousendit.com or dial 1-866-55U-SEND.

Kindest Regards,

YouSendIt Customer Relations